Placing an order at virginmegastore.ae really couldn't be easier - simply register on
our site using
quick and easy registration process, and you're ready to go!
How do I know if a product is in stock?
We hate to see you disappointed so we do our very best to ensure that our products are
In the event that an item goes out of stock, we'll make sure we tell you on the product
page so you
don't get a nasty surprise at the checkout!
Can I place an order over the phone?
At the moment you can only place orders online. However, our team are working super hard
telephone ordering a possibility in the near future...watch this space!
What if I change my mind after the order has been placed?
We all change our minds from time to time. If you change your mind about a product after
your order, simply get in touch with our customer service team and they'll take it from
Can I completely cancel my order?
If you decide to cancel your order, please contact us as soon as possible. Your order
can only be
canceled before it is prepared for shipping or collection.
Will I receive confirmation that my order has been successfully placed?
Of course! We make sure we keep you fully informed throughout the ordering process. As
soon as your
has been processed, we'll send you an email confirming all the order details.
Why do you need my details when I make an order?
We value your privacy and we'll never ask for any information from you unless it is
The information we take from you during the registration and purchase process ensures
that we can
deliver your order to you quickly, efficiently, and accurately. You can rest assure that
any sensitive information on our systems - that's a promise!
How does a pre-order work?
Some products are on pre-order. To pre-order these products simply add to bag and
The release date is the scheduled date on which the product is available in our stores
in the UAE.
date is provided by our suppliers and is subject to change without notice. The
pre-orders are only
eligible for collection in any of our stores in the UAE, and cannot be shipped. Once you
pre-order, your card will be charged and your product will be reserved as soon as we
on or after the release date. You will receive an order confirmation by email right
after you finish
your transaction. As soon as your product is in your chosen collection store, you will
notification by email and SMS.
What are my payment options when I place an order online?
We want to make ordering and paying for your purchase as quick and easy as possible. We
bank cards, and you can even choose to pay "Cash on Delivery" or choose to pay using
Can I pay using my Paypal account?
You cannot currently pay using PayPal. However, our team is working really hard to make
the near future so watch this space!
Can I pay using a credit card that was not issued in the UAE?
You most certainly can! You can pay using any valid credit card, regardless of where it
Why have I received multiple text messages from my bank? / Why was I charged twice for my order?
When you place an order with us we will request your bank to authorize the amount. This
the funds are placed on hold! Once we process your order, we will capture the funds. You
multiple text messages from your bank if you placed an order for two different pickup
is out of stock, or gotten a pre-order item. This is because we have to take multiple
your order, but don’t worry we only capture the total amount of your order!
Can I change my card details after the order has been placed?
We're afraid not. Once you've placed an order, you cannot change the card details or the
Can I redeem my loyalty DOTS against an order on the website?
Unfortunately, you can't use your Gift Vouchers online right now - but don't worry,
hard to make this possible in the near future!
Delivery & shipping costs
What countries do you deliver to?
We only deliver within the UAE.
What are the standard delivery charges in the UAE?
When you place your order, we'll let you know exactly how much the delivery charge wil
Some orders are eligible for free delivery, if this is the case, the cost will appear as
0. To view
full shipping fare and policy, please click here.
Will there be a charge for collecting my order from a store?
Absolutely not! Our pick up in store service is absolutely FREE.
Can I get my order delivered to my office?
You most certainly can! We can deliver to any address of your choice, as long as it's
Can I choose what time my order arrives?
You sure can! Once our delivery partner Aramex gets in touch with you to arrange your
able to select your preferred delivery time.
Click & Collect
What is Collect In Store?
Our Collect in Store delivery option allows you to order your items online, and then pop
Virgin Megastore to collect it at a time that's convenient for you.
Is Collect In Store available for every product on the website?
Absolutely! All products are eligible for our Collect in Store service.
Which stores can I collect my order from?
If you select Collect in Store, you can collect your order from any of our stores -
store that is most convenient for you and we'll take care of the rest.
How will I know that my order is ready to collect?
As soon as your order is ready and waiting for you at your chosen store, we'll send you
an SMS notification to let you know it's ready to collect. Please ensure that you bring
and payment card, as you will need this to collect your order.
Returns & refunds
What is your Exchange / Refund policy?
As part of government initiative to safe guard our community against the contraction of Covid 19 , We have amended our exchange policy to align with government requirement . The Refund & Exchange of items purchased is solely limited to items that are deemed to be factory defects , we understand the inconvenience that this may cause you however we believe in a safety first approach & safe guarding our customers & employees alike is paramount. Please hold on to any purchases along with original receipts of all other items that do not meet with the above criteria , once it is permitted to resume standard operation we will gladly assist you with your request . Virgin Megastore Management will Exchange / Refund any product provided the following 4
The product is accompanied by the original receipt.
The product is sealed and in its original condition.
The product is exchanged or returned within 30 days from the date of purchase.
The product is exchanged with another product of the same or higher value in
which case the
difference should be settled.
* Products deemed to be defective are subject to after service repairs, repair
work range from
to 21 business days from the date that they are handed in to Virgin Megastore.
Can I return my order if I change my mind?
If you change your mind about any order on our site, you can return the product to your
Megastore providing they meet with the terms of our Exchange / Refund policy.
Can I change my shipping address after I check out?
Unfortunately not. Once you've checked out, you will not be able to update your shipping
Can I change or cancel an order?
Yes you can, simply contact our Customer Service team let them know that you would like
to change or
cancel an existing order and they will take care of the rest for you. Please be aware
that you can
update the order before it is shipped or prepared for collection.
Can I track the progress of my order?
Yes, once your package has been shipped, we will send you your tracking information so
you know when
expect your order.
Repairs & replacements
If my product is damaged will you arrange for it to be repaired?
All products that are within the warranty period will be repaired according to the T&Cs.
is out of warranty, we will be happy to arrange for it to be repaired however a fee will
My product has arrived damaged - can I get a replacement?
We take extra care to ensure that your product reaches you in the best possible
condition, so if it
doesn't, we need to know about it. If your item is damaged when it arrives, please let
24hours of receiving it by contacting our customer services team or visiting your
Megastore customer service counter.
What information is held within my account?
The following information can be found within your account:
your orders history
your payment details
your wish list
your address book
your loyalty points balance
How do I create an account with you?
Setting up an account with us is quick and easy - simply visit www.virginmegastore.ae
and follow the
steps to register.
I've forgotten my password - what should I do?
If you've forgotten your password, don't panic, it happens to the best of us! To reset
simply follow the step-by-step instruction on our "Forgot your password" tab.
a link to your registered email account, follow this link and you'll be back up and
running in to
How do I update my details once I have created an account?
You are completely in control of your account and your personal details. If you need to
personal details, change your password, or updated your email address, simply head over
page and follow the on-screen instructions.
Why should I create an account?
When you create an account with us, you will immediately become a member and start
Virgin Circle Dots
Will I get loyalty dots for any orders I place on the website?
Absolutely , as soon as you set up an account with us, you will immediately start
every order you make.
Can I redeem my dots orders on the website?
Yes you can. Everytime your dots reaches 2,500 you can start redeeming on our website.
multiple of AED 25.
Can my Loyalty dots be used when purchasing tickets?
Unfortunately, you can not currently collect dots on the purchase of event tickets, nor
your dots against event ticket purchases.
Can I order my tickets online @ virginmegastore.ae?
Yes you can , simply follow the link to the ticketing site that is located in MENU.
Can my Circle dots be used when purchasing tickets?
At this time you cannot collect dots on the purchase of event tickets nor can you redeem
against event ticket purchases. We are working to make this possible as we continue to
Product & services
All DVDs are PG rated for the appropriate audience
European only , Region 2
Open to all Regions
All prices on the Virgin Megastore website are in line with the Virgin Megastore
All Electronic items come with a standard 1 year warranty