No Bose questions left unanswered. Ask away!

At Virgin Megastore, our Bose experts goal is to connect you with the perfect audio products that suit your specific listening needs and preferences. Whether you’re looking for an ideal everyday earbuds or an upgrade to your home theater system, we are here to help you make the right choice. All you have to do is hit that call button, and we’ll bring the store experience to wherever you are.

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How it works


Connect with Bose Expert

Click the “start live call” button at the top of the page, and you’ll instantly connect with an in-store expert via a video chat.


Ask Right Away!

Share your questions one-on-one so that you can get tailored answers in real-time. Our Bose experts can show you the products up close and walk you around the store as if you’re there!


Make your purchase

Once you’re satisfied and have all of your questions answered, our colleague will help you through the checkout process for a seamless experience.

Top Tips to get the best out of your Video Call

Write down your most important questions in advance, so that you don't forget anything

Ask the Live Expert to compare and demonstrate any products that you are interested in

Prepare a list of products you want to discuss or see

Do not be shy to ask the expert to explain any technical terminology that you do not understand


What is Ask Away?

Ask Away is our online video call service with our in-store Bose experts. Whether you want to ask about a product out or need guidance to make the right purchase, our in-store Bose experts will help you. You’ll get expert advice from the comfort of your home.

What is the difference between an instant call and a scheduled call?

An instant call will connect you with one of our in-store experts instantly. Alternatively, you can make an online appointment for a future time and date.

Why can’t I make an instant call?

Instant calls are available during working hours and when an in-store expert is available. If no one is available, you can schedule an appointment for a future time and date.

Will I be seen on the call?

It’s completely up to you whether to turn your camera on or off. We do however need your microphone to be on so we can talk.

Will I have to share my details?

You will not be required to share any details except your contact details for the scheduled calls. To complete your purchase online, you will need to enter your delivery and payment details securely online.

Have more questions about our website or your order