Ask Away!

Do you have a question that you can’t find the answer to? If you’re confused about a product, don’t worry, our online experts will have you covered. Whether you want to ask about a product out of curiosity, or need guidance to make the right purchase for you, all you need to do is hit that call button! You’ll get expert advice from the comfort of your home with one of our in-store professionals. With live shopping, you’ll bring the store experience to your home!

How it works

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Connect with an Expert

Click the “start live call” button at the top of the page, and you’ll instantly connect with an in-store expert via a video chat.

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Ask Right Away!

Share your questions one-on-one so that you can get tailored answers in real-time. Our live shopping experts can show you the products up close and walk you around the store as if you’re there!

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Make your purchase

Once you’re satisfied and have all of your questions answered, our colleague will help you through the checkout process for a seamless experience.

Top Tips to get the best out of your Video Call

Write down your most important questions in advance, so that you don't forget anything

Ask the Live Expert to compare and demonstrate any products that you are interested in

Prepare a list of products you want to discuss or see

Do not be shy to ask the expert to explain any technical terminology that you do not understand

FAQ

What is Ask Away?

Ask Away is our online video call service with our in-store experts. Whether you want to ask about a product out or need guidance to make the right purchase, our in-store experts will help you. You’ll get expert advice from the comfort of your home.

What is the difference between an instant call and a scheduled call?

An instant call will connect you with one of our in-store experts instantly. Alternatively, you can make an online appointment for a future time and date.

Why can’t I make an instant call?

Instant calls are available during working hours and when an in-store expert is available. If no one is available, you can schedule an appointment for a future time and date.

Will I be seen on the call?

It’s completely up to you whether to turn your camera on or off. We do however need your microphone to be on so we can talk.

Will I have to share my details?

You will not be required to share any details except your contact details for the scheduled calls. To complete your purchase online, you will need to enter your delivery and payment details securely online.

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