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Listening alone will not achieve this purpose. Listening does not consist in sitting idly by and saying: “Ah, how does this make you feel?”, while preparing the response in your mind, but you should know the appropriate questions to ask, and how to listen to the response effectively. And what you have to do once you get the point, it's about getting into the other person's reality and seeing their worldview. Active listening is not something that is acquired innately, no one is born with it, and you will not see a child walking by saying, “So Jimmy, what do you want to do with an orange?” Active listening is a learned art. Above all, art is nothing but an exercise in creativity, isn't it? When you actually listen to what the other person is saying - not just their words, but the whole context of the communication - you create a relationship with that person, and the relationship may last five minutes or fifty years, and the truth is that communication creates relationships, and it can destroy them. That's why Dale Carnegie Coaching wrote this book, and although active listening is an art, it's also a skill. Just as a painter or sculptor perfects his craft through learning, practice, and repetition, you can learn the skill of becoming a more effective listener. And when you do, the whole world will open up to you like you've never seen it before, a world where you can see what the person is really trying to say, not just what their words convey, a world where you can control anger and confusion during a conversation, and avoid escalating arguments. You will discover how to listen so that the other person feels they are being listened to, and then they are more likely to be able to hear you too, and by reading this book, you too can master the art of communication. And when you do, the whole world will open up to you like you've never seen it before, a world where you can see what a person is really trying to say, not just what their words convey, a world where you can control anger and confusion during a conversation, and avoid escalating arguments. You will discover how to listen so that the other person feels they are being listened to, and then they are more likely to be able to hear you too, and by reading this book, you too can master the art of communication. And when you do, the whole world will open up to you like you've never seen it before, a world where you can see what the person is really trying to say, not just what their words convey, a world where you can control anger and confusion during a conversation, and avoid escalating arguments. You will discover how to listen so that the other person feels they are being listened to, and then they are more likely to be able to hear you too, and by reading this book, you too can master the art of communication.