(a) Deliveries are made between Saturday and Thursday and will be undertaken by a third party appointed by Virgin for and on behalf of Virgin. Virgin makes every effort to dispatch Products on time. If the ordered Products are not delivered within the time period Virgin specified in the confirmation email, please contact Virgin’s Customer Services quoting the order reference contained in your order confirmation email.
(b) Delivery occurs when the ordered Products are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of Products purchased passes to you when payment is received by Virgin in full. You will be asked to sign for acceptance of the Products which will note that the Products are correct and have been received in good condition.
(c) If you are not at the delivery address, Virgin will assume that any adults that are present at the delivery address are authorized by you to take delivery of the Products that you have ordered. If above criteria are not met or if there is no one at the delivery address, Virgin will not leave the Products at the delivery address. Virgin will contact you to arrange an alternative delivery time.
(d) Please note that the delivery people will only deliver the Products to your front door.
Virgin does not deliver to any residence outside of the United Arab Emirates.
From the author of THE PARENT AGENCY comes a thrilling, funny and touching new adventure. Fred and Ellie are twins. But not identical (because that's impossible for a boy and a girl). They do like all the same things, though. Especially video games. Which they are very good at. They aren't that good, however, at much else - like, for example, football, or dealing with the school bullies. Then, they meet the Mystery Man, who sends them a video game controller, which doesn't look like any other controller they've ever seen. And it doesn't control any of their usual games. When the twins find out what it does control, though, it seems like the answer to all their problems. And the key to all their wildest dreams. At least it seems like that...
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"A perfect combination of humour, magic and a happy ending." Charlotte Norman, Waterstones Bookseller "A real page turner... a compelling story with relatable characters and meaningful life lessons." Huffington Post Reviews for The Parent Agency: "Funny, sometimes moving, always engaging" Guardian "I love this book because it really made me laugh! The best book I've read since I was born!" Tom, 11, LoveReading4Kids "Exciting and funny - I didn't want to put it down!" Daisy, 10, LoveReading4Kids