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Difficult Conversations - Harvard Business Review


Paperback / softback

Publisher: Harvard Business Review Press

Difficult Conversations

Difficult Conversations (HBR 20-Minute Manager Series)
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Whether you ve been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there s no one right way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively. "Difficult Conversations" takes you through the basics of: Crafting a clear message Identifying the other person s goals Developing and maintaining a positive mind-set Conducting a productive conversation About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executivesfrom the most trusted source in business. Also available as an ebook."

Harvard Business Review Press


Number of Pages 112